Free ground shipping on all US orders. Please visit our shipping page for further information.

We expect you’ll love your purchases. On the off chance you don’t, we’re pleased to offer a refund, store credit or exchange.

• To be eligible for a return, returns must be received by Venroy within 14 days of delivery.
• Items must be in their original condition with all tags intact, unwashed, and unworn.
• We will only cover the postage cost on returns if your order is faulty. We do not cover the cost of return postage due to dissatisfaction or a change of heart.
• Please note, some items are excluded from return, including EDP (Eau de Parfum) and final sale items.
• For more details, visit our returns page here.

All sale items purchased are final sale and cannot be returned, exchanged, or refunded unless faulty. We are unable to modify or cancel orders once they have been placed. If an item is returned, it will be returned to you at an additional charge.

For further information, refer to our Sale T&Cs.

To receive your order in time for Christmas, please place your order by the dates below.

UPS Next Day Air: Order by December 22. For delivery estimates, please refer to the UPS website.

UPS Ground Shipping: Delivery timeframes vary by location. For the most accurate cut-off dates, please refer to the UPS website.

Delivery timeframes are estimates and may vary during peak holiday periods. Allow additional time for regional or remote areas.

Holiday Returns:

All online and in-store purchases made between December 1 and December 24, 2025, may be returned until January 7, 2026. Outside of this period, our standard 14-day return policy applies. Extended returns apply to full-price items only