We expect you’ll love your purchases. On the off chance you don’t, we’re pleased to offer a refund or exchange.

• To be eligible for a return, returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.
• We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.
• For additional information, please email info.us@venroy.com.au

We offer flat-rate returns at $20.00. A prepaid return label will be provided, and the fee will be deducted from your refund during processing.

Please submit your request via our returns portal.

If you prefer to use your label, kindly notify our team via email before shipping.

For further assistance, contact us at info.us@venroy.com.au.

We cannot accept returns or exchanges for items purchased internationally. These must be returned to the country where they were originally purchased. For further information, please call us at +61 489 264 632 or email info.us@venroy.com.au.

We offer exchanges for the same item in an alternative size only.

To arrange an exchange, please contact our Client Experience team at info.us@venroy.com.au, and we will assist if your requested size is available.

As stock is limited and can sell out quickly, we recommend repurchasing your preferred size as soon as possible and returning your original item for a refund. This ensures you don’t miss out while your return is being processed.

For further assistance, please contact info.us@venroy.com.au.

• Returns or exchanges of fragrance purchased from Venroy will not be accepted unless such products are deemed to be defective or faulty.

Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.

Eyewear: We are unable to accept returns or exchanges on Oliver Peoples eyewear.

Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.

Gift Cards: Gift cards are non-redeemable for cash and are not eligible for return.