We expect you’ll love your purchases. On the off chance you don’t, we’re pleased to offer a refund or exchange.

• To be eligible for a return, returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.
• We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.
• For additional information, please email info.us@venroy.com.au

We offer flat-rate returns at $10.00. A prepaid return label will be provided, and the fee will be deducted from your refund during processing.

To initiate your return, please submit your request via our returns portal.

If you prefer to use your label, kindly notify our team via email before shipping.

For further assistance, contact us at info.us@venroy.com.au.

We’re pleased to offer extended returns during the holiday season.

All online and in-store purchases made between December 1, 2025 and December 24, 2025 may be returned until Wednesday, January 7, 2026.

Outside of this period, our standard 14-day return policy applies. Items must be returned in original condition, unworn, unwashed, and with all tags attached.

Please note, sale items are excluded from extended holiday returns.

We cannot accept returns or exchanges for items purchased internationally. These must be returned to the country where they were originally purchased. For further information, please call us at +61 489 264 632 or email info.us@venroy.com.au.

We offer exchanges on returns of full-priced items submitted within 14 days of delivery.

Please submit your exchange via our returns portal.

We offer flat-rate exchanges at $10.00 A pre-paid returns label will be issued and deducted from your refund at the time of processing.

For additional information, please email info.us@venroy.com.au

We recommend instant exchanges for in-demand styles to avoid disappointment. As we cannot reserve stock for standard exchanges, choosing an instant exchange ensures you receive your new item sooner.

Follow these steps in the returns portal and select "instant exchange." You'll be prompted to enter your card information, and an exchange order will be created immediately. A temporary hold for the cost of the new product will be placed on your card. The total fee will be charged to your card if the return is not completed within the 14-day return window.

• Returns or exchanges of fragrance purchased from Venroy will not be accepted unless such products are deemed to be defective or faulty.

Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.

Eyewear: We are unable to accept returns or exchanges on Oliver Peoples eyewear.

Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.

Gift Cards: Gift cards are non-redeemable for cash and are not eligible for return.

All sale items purchased are final sale and cannot be returned, exchanged, or refunded unless faulty. We are unable to modify or cancel orders once they have been placed. If an item is returned, it will be returned to you at an additional charge.

For further information, refer to our Sale T&Cs.