Processing & Dispatch
Our dispatch team operates Monday to Friday during business hours (excluding weekends and public holidays).
Orders placed before 10:00 am (AEST) will be dispatched the same business day. Orders placed after this time will be dispatched the following business day.
During promotional periods and holidays, please allow an additional 2–3 business days for processing.
Shipping & Delivery
All US orders are shipped from our Sydney warehouse via DHL Express.
- Free shipping on orders over $300 USD
- $15 USD flat rate for orders under $300 USD
- Estimated delivery: 2–5 business days (excluding processing time)
- Duties and taxes are calculated at checkout, with no additional charges on delivery
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your DHL tracking number.
You can track your parcel here:
https://web.global-e.com/Order/Track/mZlb
If you have not received your order or shipping confirmation within 72 hours of purchase, please contact us at info.us@venroy.com.au.
