For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

Please contact our customer care team immediately. We will do our best to amend your address before dispatch. However, once your order is dispatched, we cannot make any changes.

If you notice something needs to be corrected with your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however, we are unable to make any changes once your order has been dispatched.

Faulty items - please contact our customer care team with your order number and an image of the garment received. Once we receive your request, we will ensure you receive your original order.

Incorrect items - please contact our customer care team with your order number and an image of the area of concern and our team will be in touch.

For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

Please refer to our size guide for specific product measurements, these are available on all product pages. Feel free to contact our team for further assistance atinfo.us@venroy.com.au

Once you’ve selected your preferred payment option and confirmed checkout you’ll be charged immediately. You’ll also receive an order confirmation email.

Don’t worry, it happens to the best of us. Click the ‘Forgot my password’ link below the login form, follow the prompts, and you'll be back in no time.

We accept the following methods of payment:

AfterPay
Shop Pay
Visa
Mastercard
American Express
Paypal
Klarna

We offer Afterpay and Klarna. Feel free to contact our customer care team atinfo.us@venroy.com.auif you have any other questions.

No. Venroy clothing is available exclusively online through www.venroy.com and in our physical stores in Soho and Montauk, United States. We also have stores in Sydney, Brisbane, Melbourne, Australia and Capri, Italy.

Taxes and duties will be calculated and displayed at checkout.

Venroy is built on an ever-lasting wardrobe. Our product is purposeful and our designs are made to last. We pride ourselves on the quality of our products and see it as our responsibility to create items that are re-worn and enjoyed well after seasonal trends are buried. As an intentional lifestyle brand, it does not align with our values to participate in Black Friday sales periods. We believe that sales and discounting are key drivers of mindless consumption and we prefer not to entice customers into purchasing unnecessary goods. We encourage you to explore our range of products created with purpose and intention, either online or in-store.

Yes, we offer digital gift cards that can be purchased via our website. Digital gift cards can be personalised during checkout. You can include a personalised message, select an image, and schedule the delivery for a specific time. For a physical gift card, please visit one of our stores.

If an item is out of stock, you can register your interest by selecting the desired colour and size on the product page. If the product is unavailable, you'll find an option to sign up for notifications below.

We accept returns of items purchased as gifts by our Return Policy. Submit your return via ourreturns portalby entering the order number and email associated with the order. If you do not have the required information, please follow the prompts on the portal and our customer care team will be in touch. If you have any questions, contact us atinfo.us@venroy.com.au.

Once your order is dispatched, you will receive an email containing your tracking number and details.

Please contact our customer care team atinfo.us@venroy.com.auand we will organise redelivery at our earliest convenience.

No. Venroy clothing is available exclusively online through our website and in our physical stores located in Sydney, Brisbane, Melbourne, Australia and Capri, Italy.

Certainly, to reserve stock in-store please reach out to your neareststoreor contact our customer service team atinfo.us@venroy.com.au. Please note, that stock reservation is subject to product availability.

To use in-store please ensure you have your email confirmation containing your unique code. If you have any issues, feel free to contact our customer care or store team.

Yes, if your order is eligible for Click & Collect, the option will be displayed at the first stage of checkout. For more information, please refer to our Shipping page for details.

Yes, we are happy to advise we allow online purchases to be returned in-store as per our Returns Policy. Returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.

Yes, we offer in-store exchanges for online orders as per our Returns Policy. Returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.

If you are unable to collect your purchase, please contact the store directly or our customer service team atinfo.us@venroy.com.au.

Gift cards are non-redeemable for cash.

To redeem your Venroy gift card in-store provide your unique code to our team, this can be found in your email and is only applicable to valid gift cards.

Please note: Gift cards can only be used in the currency that was loaded onto the original gift card. Gift cards are not redeemable for cash.

We produce all of our garments in limited runs. Generally, this means once a product is sold out it will not be replaced. However, we do replenish a core selection of styles each season. Please feel free to get in touch about any product atinfo.us@venroy.com.au.

Special fabrics require special care. Generally, we recommend gentle machine washing in cold water and hanging to air dry; machine drying will likely cause items to shrink. Please refer to ourproduct carepage and the precise care instructions attached to each garment.

Unfortunately, we are unable to accept returns of any fragrance purchased from Venroy. If we receive unsealed items, it will be returned to you. You will be notified by our team once your item has been returned to you.

Your purchase should always reach you in perfect condition. In the odd chance your fragrance is damaged on arrival, please contact our Customer Care team within 7 days of delivery.

We will not accept any returns of fragrance at Venroy. Please refer to our terms and conditions and returns policy.

Unfortunately, we are unable to accept returns of any fragrance purchased from Venroy. If we receive unsealed items, it will be returned to you. You will be notified by our team once your item has been returned to you.