FAQs

Online orders

In-store Shopping

Garments

Paradiso

If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.

Client Services is available Monday to Friday between 9:30am - 6:00pm AEST.

Call Us

Sometimes it’s easier to speak to someone.

Client Services is available Monday to Friday between 9:30am - 6:00pm AEST
on +61 (02) 9331 1123.

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Any Questions

Need help? Please email us at info@venroy.com.au and we’ll get back to you shortly.

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Client Services

+612 9331 1123

info@venroy.com.au

Can I return items using my own shipping label?

Can I change the shipping address for my order?

Can I amend my order once it is placed?

I’ve received a faulty or incorrect item, what do I do?

Is my credit card information secure?

How do I know what size I am?

How will I know you received my order and when will payment be deducted?

I forgot my password. How do I access my account ?

What payment methods do you accept?

What buy now, pay later options do you offer?

Do you have any stockists?

Will I be charged taxes and duties?

Will you or do you run Black Friday sales or campaigns?

Can I purchase gift cards online?

Can I be notified if an item is restocked?

Can I return a gift?

How can I track my order?

My order was returned to sender, what do I do?

Do you have any stockists?

Can I place an item on hold in-store?

Can I use my gift card in-store?

Do you offer Click & Collect?

Can I return my online purchase in-store?

Can I exchange my online purchase in-store?

Can my order be shipped from the store?

Are gift cards refundable?

How can I use my gift card?

When will you restock an item that’s sold out?

How do I wash these clothes?

I've unsealed my fragrance, but now I'm having second thoughts - can I initiate a return?

I’ve received my order and my fragrance is damaged - what do I do?

What is the best way to return my fragrance?

I received Paradiso as a gift, it's unopened. Can I return it?

Client Services