Shipping

All orders are shipped from our warehouse in Botany, NSW, Australia.

• Orders placed before 10:00 am AEST (Monday to Friday) are dispatched on the same day, and in peak trade, an additional 2-3 business days.
• Orders placed after 10:00 am AEST (Monday to Friday) are dispatched the following business day, and in peak trade, an additional 2-3 business days.
• Once your order is received you’ll be notified by email.
• We’ll also notify you and provide tracking information when your order is dispatched.
• For a more specific ETA in domestic locations, we recommend using the Aus Post Calculator.

Same-Day Delivery (Sydney Only)

• Orders must be placed before 11:00 am AEST Monday to Friday.
• Delivery is before 6:00 pm.
• Prices start at $15 and are subject to your postcode which will be calculated at checkout.
• This service is only available to a limited range of Sydney metro postcodes, please check your postcode below. Alternatively, if available to your postcode, the option will display at checkout.
• Same Day delivery is not available on weekend and public holidays.
• If your postcode is unavailable, please contact Customer Care at info@venroy.com.au or call +612 9331 1123 to see if we are able to assist.

3hr Delivery (Sydney Only)

• Orders must be placed before 2:00 pm AEST Monday to Friday.
• Delivery is within a 3hr window.
• Prices start at $20 and are subject to your postcode which will be calculated at checkout.
• This service is only available to a limited range of Sydney metro postcodes. If available to your postcode, the option will display at checkout.
• 3hr delivery is not available on public holidays.

If your order is eligible for Click & Collect, the option will be displayed at the first stage of checkout.

• Orders placed before 4:00 pm can be picked up on the same day. Orders placed after 4:00 pm can be picked up the following day. You’ll be contacted via email when your order is ready for pick up. You can collect your order at your preferred Venroy store.
• The collection time for Click and Collect orders placed in Melbourne is between 5:00–5:30 pm. These hours are due to store closure due to COVID-19 lockdown.
• For Click and Collect orders placed in Sydney and Brisbane, our store staff will be in touch once your order is ready for collection.