Shipping and Delivery
All orders are shipped from our warehouse in Homebush, NSW, Australia.
<ul>
<li>Orders placed before 10:00 am AEDT (Monday to Friday) are dispatched on the same day, and in peak trade, an additional 2-3 business days.</li>
<li>Orders placed after 10:00 am AEDT (Monday to Friday) are dispatched the following business day, and in peak trade, an additional 2-3 business days.</li>
<li>Once your order is received you’ll be notified by email.</li>
<li>We’ll also notify you and provide tracking information when your order is dispatched.</li>
<li>For a more specific ETA in domestic locations, we recommend using the <a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/">Aus Post Calculator</a>.</li>
<li>For orders sent to WA, we recommend Express Shipping to avoid delays. For updated Australia Post shipping times for WA please see the <a href="https://auspost.com.au/service-updates/domestic-delivery-times">Australia Post Domestic Delivery Times </a>page.</li>
</ul>
Same-Day Delivery (Sydney Only)
<ul>
<li>Orders must be placed before 11:00 am AEST Monday to Friday.</li>
<li>Delivery is before 6:00 pm.</li>
<li>Prices start at $15 and are subject to your postcode which will be calculated at checkout.</li>
<li>This service is only available to a limited range of Sydney metro postcodes, please check your postcode below. Alternatively, if available to your postcode, the option will display at checkout.</li>
<li>Same Day delivery is not available on weekends and public holidays.</li>
<li>If your postcode is unavailable, please contact Customer Care at <a href="mailto:info@venroy.com.au" target="_blank" rel="noopener">info@venroy.com.au</a> or call +612 9331 1123 to see if we are able to assist.</li>
</ul>
3hr Delivery (Sydney Only)
<ul>
<li>Orders must be placed before 2:00 pm AEST Monday to Friday.</li>
<li>Delivery is within a 3hr window.</li>
<li>Prices start at $20 and are subject to your postcode which will be calculated at checkout.</li>
<li>This service is only available to a limited range of Sydney metro postcodes. If available to your postcode, the option will display at checkout.</li>
<li>3hr delivery is not available on public holidays.</li>
</ul>

If your order is eligible for Click &amp; Collect, the option will be displayed at the first stage of checkout.
<ul>
<li>Orders placed before 4:00 pm can be picked up on the same day. Orders placed after 4:00 pm can be picked up the following day. You’ll be contacted via email when your order is ready for pick up. You can collect your order at <a href="/about/stores">your preferred Venroy store.</a></li>
<li>The collection time for Click and Collect orders placed in Melbourne is between 5:00–5:30 pm. These hours are due to store closure due to COVID-19 lockdown.</li>
<li>For Click and Collect orders placed in Sydney and Brisbane, our store staff will be in touch once your order is ready for collection.</li>
</ul>

<ul>
<li dir="ltr" role="presentation">All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia, at a flat delivery fee.</li>
<li dir="ltr" role="presentation">Free express shipping on all US orders over $200USD</li>
<li dir="ltr" role="presentation">If you do not live in Australia, please be aware of any import duties and taxes that may be charged on delivery to your country.</li>
<li dir="ltr" role="presentation">Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported.</li>
<li dir="ltr" role="presentation">These charges depend on your country’s import legislation and will not be covered by Venroy.</li>
</ul>

<ul>
<li>Venroy has partnered with GLOBAL E, and is updating and improving our International Shipping Service on and after 19th May, 2023. From the 19th May, 2023. You will also be able to use your own countries PAY AS YOU GO apps, and the GLOBAL E return service.</li>
<li>All orders are shipped from our warehouse in Sydney, Australia via DHL.</li>
<li>Orders placed before 10:00 am AEST (Monday to Friday) are dispatched on the same day.</li>
<li>Orders placed after 10:00 am AEST (Monday to Friday) are dispatched the following business day.</li>
<li>Once your order is received you’ll be notified by email.</li>
<li>We’ll also notify you and provide tracking information when your order is dispatched.</li>
</ul>
US Shipping 
<ul>
<li>Free express shipping on all US orders over $200 USD.</li>
<li>Express shipping on all US orders under $200 for a flat rate of $8 USD. This applies only to orders shipped with the United States of America.</li>
<li>Any duties and taxes are itemised at the checkout &#8211; no additional costs.</li>
<li>Typically arrives between 2-5 days after being placed</li>
</ul>
International Shipping 
<ul>
<li>Free express shipping on all orders above 100 GBP, 200 NZD, 200 CAD, 200 EUR.</li>
<li>Any duties and taxes are itemised at the checkout &#8211; no additional costs.</li>
</ul>