Online Returns
<ul>
<li>We want you to be completely satisfied with your purchases; if for any reason you change your mind, we’re happy to refund all full-priced items.</li>
<li>To be eligible for a return, returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.</li>
<li>We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.</li>
<li>For additional information, please call us on +61 (2) 9331 1123 or email <a href="mailto:info@venroy.com.au">info@venroy.com.au</a></li>
</ul>
Online In-store Returns
<ul>
<li>All online purchases may be returned in-store. Returns must be received by Venroy within 14 days of delivery.</li>
<li>Visit your nearest store which can be located <a href="/about/stores">here</a>.</li>
<li>Please bring your order confirmation email with you as proof of purchase.</li>
<li>Your return will be assessed and, if accepted, will be refunded to your original form of payment or exchanged.</li>
</ul>

Return Instructions
<ul>
<li style="font-weight: 400;" aria-level="1">Submit your order number and email to <a href="https://returns.venroy.com.au/" target="_blank" rel="noopener">our Returns Portal</a>.</li>
<li style="font-weight: 400;" aria-level="1">Once you have submitted your return, please post your parcel to the address below.</li>
<li aria-level="1">We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $12.00, which will be deducted from your refund at the time of processing.</li>
</ul>
Venroy Returns 
C/O Plan A Logistics 
Unit D1B Campus Business Park 
350 Parramatta Road 
Homebush, 2140 
Australia
<ul>
<li style="font-weight: 400;" aria-level="1">Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your refund, exchange, or store credit will be applied. We appreciate your patience.</li>
</ul>

Exchanges
<ul>
<li style="font-weight: 400;" aria-level="1">We offer exchanges on returns of full-priced items submitted within 14 days. You can make exchanges via <a href="https://returns.venroy.com.au/" target="_blank" rel="noopener">our Returns Portal</a>.</li>
<li style="font-weight: 400;" aria-level="1">Due to the fast sellout of items, we advise that you re-purchase your desired item as soon as convenient to ensure you don&#8217;t miss out. You can then send the original back for a traditional return and refund. We recommend this approach over a traditional exchange as we cannot guarantee that the stock you have requested will still be available at the time your exchange is received and processed.</li>
</ul>
Instant Exchanges
<ul>
<li>Instant exchanges ensure that you received your new order before your original order has been returned. Simply follow the steps through the returns portal, select instant exchange and you will be asked to enter your card information, and an exchange order will be created immediately.</li>
<li>A temporary cost of the new product will be placed on your card, however, no payment will be made. As soon as the product is in transit back to us, the hold will be removed. If an order is not returned within the 14-day return window, the total fee will be charged to your card.</li>
</ul>

Important Exceptions
<ul>
<li style="font-weight: 400;" aria-level="1">Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.</li>
<li style="font-weight: 400;" aria-level="1">Eyewear: Oliver Peoples eyewear.</li>
<li style="font-weight: 400;" aria-level="1">Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.</li>
</ul>

International Returns
If you are located outside of Australia please follow the prompts to return your International order below.
Online Returns
<ul>
<li>We want you to be completely satisfied with your purchases; if for any reason you change your mind, we’re happy to refund all full-priced items for both domestic and international orders.</li>
<li>To be eligible for a return, returns must be received by Venroy within 14 days from delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.</li>
<li>The cost of return to Venroy is to be paid by the customer, via our Returns Portal (please see below Returns section). The shipping cost will be deduced from the refund total at the point of processing the return.</li>
<li>The price of your return is calculated at a flat cost/rate, regardless of the size and weight of your order. Venroy works with partner Global-e to provide this service to customers.</li>
<li>We will only cover the cost of postage on returns if your order is faulty.</li>
<li>We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.</li>
<li>For additional information, email info@venroy.com.au or jump on live chat at venroy.com</li>
<li>Still have questions? Visit our <a href="https://service.global-e.com/?id=c4ede136-f22b-4ba7-bb09-1afebf86b740">Help Centre</a></li>
</ul>

Return Instructions
For orders placed before 19th May 2023
<ul>
<li style="font-weight: 400;" aria-level="1">Submit your order number and email to our<a href="https://returns.venroy.com.au/"> Returns Portal</a></li>
<li style="font-weight: 400;" aria-level="1">Please post your parcel to the address below.</li>
<li style="font-weight: 400;" aria-level="1">All return shipping costs are to be paid by the customer.</li>
<li style="font-weight: 400;" aria-level="1">Please note, local post services can take 5–7 business days to return your parcel. At that point of processing we will confirm its arrival, and your refund, exchange or store credit will be applied. We appreciate your patience.</li>
</ul>
Venroy Returns 
C/O Plan A Logistics 
Unit D1B Campus Business Park 
350 Parramatta Road 
Homebush 
2140 
Australia
For orders placed after 19th May 2023
<ul>
<li style="font-weight: 400;" aria-level="1">Submit your order number and email to <a href="https://www.bglobale.com/Returns/Portal/gsBwX" target="_blank" rel="noopener">our Returns Portal</a>.</li>
<li style="font-weight: 400;" aria-level="1">Our returns portal will generate a returns label</li>
<li style="font-weight: 400;" aria-level="1">Please post your parcel to the address below.</li>
<li style="font-weight: 400;" aria-level="1">All return shipping costs are to be paid by the customer and as shown in the returns portal, managed by our partner Global-e.</li>
<li style="font-weight: 400;" aria-level="1">Please note, local post services can take 5–7 business days to return your parcel. At that point of processing we will confirm its arrival, and your refund, exchange or store credit will be applied. We appreciate your patience.</li>
</ul>
Need more help? Please visit our <a href="https://service.global-e.com/?id=c4ede136-f22b-4ba7-bb09-1afebf86b740">Help Centre</a>

Exchanges
<ul>
<li style="font-weight: 400;" aria-level="1">We offer exchanges on returns of full-priced items submitted within 14 days.</li>
<li style="font-weight: 400;" aria-level="1">You can make exchanges through a customer service representative at Venroy, whom can organise a replacement for you, should this item be available. You can contact us at info@venroy.com.au</li>
<li style="font-weight: 400;" aria-level="1">Due to the fast sellout of items, we advise that you re-purchase your desired item as soon as convenient to ensure you don&#8217;t miss out. You can then send the original back for a traditional return and refund. We recommend this approach over a traditional exchange as we cannot guarantee that the stock you have requested will still be available at the time your exchange is received and processed.</li>
</ul>

Important Exceptions
<ul>
<li aria-level="1">Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.</li>
<li style="font-weight: 400;" aria-level="1">Eyewear: Oliver Peoples eyewear.</li>
<li style="font-weight: 400;" aria-level="1">Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.</li>
</ul>