If you are located outside of Australia, please follow the prompts to return your international order below.
Please refer to the international shipping &amp; returns table above for information regarding country-specific return fees.

Online Returns
<ul>
<li>  To be eligible for a return, returns must be received by Venroy within 14 days from delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.</li>
<li>  The cost of return to Venroy is to be paid by the customer, via our Returns Portal. The shipping cost will be deducted from the refund total at the point of processing the return.</li>
</ul>
Return Instructions
<ul>
<li>  Please submit your return via our <a href="https://web.global-e.com/returns/portal/gsBwX">International Returns Portal</a></li>
<li>  A pre-paid returns label will be emailed to you.</li>
<li>  Once you receive your returns label, please book a collection or visit your nearest DHL drop-off point to send your items back to us.</li>
</ul>
Exchanges
<ul>
<li>We expect you’ll love your purchases. On the off chance you don’t, we’re pleased to offer exchanges on returns submitted within 14 days.</li>
<li>  You can make exchanges through a customer service representative at Venroy, who can organise a replacement for you, should this item be available. You can contact us at info@venroy.com.au</li>
<li>  Due to the fast sell-out of items, we advise that you re-purchase your desired item as soon as convenient to ensure you don’t miss out. You can then send the original back for a traditional return and refund. We recommend this approach over a traditional exchange as we cannot guarantee that the stock you have requested will still be available at the time your exchange is received and processed.</li>
</ul>
Please note, that local post services can take 5–7 business days to return your parcel. Once your return is received at our warehouse and inspected, your refund, exchange or store credit will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
Extended Christmas Gift Returns 
<ul>
<li>You can return unwanted or unsuitable items bought online at <a href="http://venroy.com.au/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://venroy.com.au" data-sk="tooltip_parent">venroy.com</a> or from a Venroy store between 1 December 2023 and 24th December 2023 until 7th January 2024. Outside of this, our 14-day returns policy applies.</li>
<li>All our other returns terms and conditions apply and this excludes gift cards. This does not affect your statutory rights.</li>
</ul>
Important Exceptions
Paradiso: Returns or exchanges of fragrance purchased from Venroy will not be accepted unless such products are deemed to be defective or faulty.
Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.
Eyewear: We are unable to accept returns or exchanges on Oliver Peoples eyewear.
Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.
For additional information, email <a href="mailto:info@venroy.com.au">info@venroy.com.au</a>

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International Returns