For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.
The easiest way to find out is with our Size Chart, available on all online product listings. If you’re still unsure, or if you have any questions, please feel free to email us at info@venroy.com.au.
Once you’ve selected your preferred payment option and confirmed checkout you’ll be charged immediately. You’ll also receive an order confirmation email.
Don’t worry, it happens to the best of us. Click the ‘Forgot my password’ link below the login form, follow the prompts, and you’ll be back in no time.
We accept the following methods of payment:
AfterPay
Shop Pay
Visa
Mastercard
American Express
Paypal
Klarna
We offer Afterpay and Klarna.
No. Venroy clothing is available exclusively online through our website and in our physical stores located in Sydney, Brisbane and Melbourne, Australia.
All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia at a flat fee of $40 AUD.
If you do not live in Australia, please be aware of any import duties and taxes that may be charged on deliveries to your country. Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.
Yes, please email us and we can convert the code to an online gift card for you.
Of course, please contact our stores directly, they will be able to confirm stock for you.
Simply, go to the item you wish to purchase, select the colour and size and if the product is out of stock, there will be an option to register your interest below.
If you notice something is incorrect with your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however, we are unable to make any changes once your order has been dispatched.
Incorrect items – please email us with your order number/receipt and the incorrect item received. Once we receive your request, we will ensure you receive your original order.
Faulty items – Please email us your order number/receipt and a photo of the fault, and our customer care team will assist with the matter.
Please email our customer care team and we will arrange a redelivery at our earliest convenience.
We offer in-store exchanges and refunds on online orders. Our staff can provide an exchange or store credit on the spot or can accept your product as a return and notify the head office team to refund the online payment for you. Returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.
Once your order is dispatched, you will receive an email that will include your tracking number. This will allow you to track your order via the Australia Post website.
We produce all of our garments in limited runs. Generally, this means once a product is sold out it will not be replaced. However, we do replenish a core selection of styles each season. Please feel free to get in touch about any product at info@venroy.com.au.
Special fabrics require special care. Generally, we recommend gentle machine washing in cold water and hanging to air dry; machine drying will likely cause items to shrink. Precise care instructions are attached to each garment.
Cold hand wash in mild detergent to remove salt or chlorine from the garment.
Our knitwear is made of delicate yarn and requires care when laundering. The knit construction may give when worn, however, once washed it will return to its original shape. We recommend easing the garment back to its original shape while wet. You may also use a gentle iron to ease the garment back into the correct shape.
We recommend folding knitwear and linen jersey garments to store and avoid hanging.
If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.